Sales Associate

Companies:

American Avalanche Institute & Colorado Mountain School

About Us:

American Avalanche Institute and Colorado Mountain School are esteemed institutions dedicated to providing exceptional outdoor adventure experiences and top-tier avalanche education. With Colorado Mountain School specializing in climbing, skiing and mountaineering courses and custom guiding, and American Avalanche Institute offering industry-leading avalanche safety training and certifications, we are committed to fostering a culture of passion, positivity, and professionalism within our teams.

About the Opportunity:

We are seeking a motivated individual with experience in sales and customer service to join our team in the role of Sales Associate to support the customer journey. The Sales Associate position is a full-time position based out of our office in Boulder, Colorado and reports to the General Manager.

Responsibilities:

  • Sales
    • Answer Phones and Emails
    • Nurture leads and ensure a smooth sales process
    • Taking and reconciling orders including payment processing and changing existing orders
    • Interact with existing clients to increase sales
    • Identify and develop new prospects
  • Support
    • Provide excellent student and client support
    • Manage phone and email communications
    • Conduct outreach to custom guiding clients
    • Hostel reservation management
    • Record client interactions in a CRM
    • Opening and closing the shop daily

You May Be A Good Fit If:

  • You possess a genuine enthusiasm for outdoor adventure. Your positive attitude and joyful demeanor create a welcoming and enjoyable atmosphere for team members and clients alike.
  • You are highly tech savvy – working well with systems, following processes and developing documentation to improve existing systems.
  • You have an aptitude for problem-solving.
  • You hold yourself accountable to high standards of performance.
  • You are motivated by your personal and professional goals, continually striving for growth and development.

Required Skills:

  • Excellent Communication: Proficient in conveying information clearly and effectively both verbally and in writing, engaging with customers and colleagues in a professional manner.
  • Effective Organization: Proficient in organizing tasks, information, and resources in a structured manner. Capable of managing priorities and maintaining order in workflows to maximize efficiency.
  • Attention to Detail: Exemplifies a keen eye for detail in all aspects of work, ensuring precision and accuracy in tasks and deliverables. Maintains high standards of quality and thoroughness.
  • Coachable and Systematic: Open-minded and receptive to feedback and new learning opportunities. Adaptable to adopting systematic approaches to tasks and processes, enhancing productivity and effectiveness.
  • Lead Nurturing and Sales Proficiency: Skilled in nurturing leads and converting them into sales opportunities through effective communication and relationship-building strategies. Proficient in identifying customer needs, providing tailored solutions, and closing sales to drive business growth.
  • Outdoor Expertise and Front Range Experience: Possesses an in-depth understanding of outdoor pursuits such as climbing, backcountry skiing, mountaineering, and avalanche education, coupled with practical experience in climbing and backcountry skiing in and around the Front Range of Colorado.

Minimum Experience:

  • 3+ years of experience working in sales and/or customer service
  • Experience working both on a team and independently
  • Experience with Google Suite, WooCommerce and Salesforce preferred

What’s In It For You?

You’ll enjoy supporting clients and boosting sales, working with a team of positive and passionate outdoor industry professionals, and making a significant impact on a business and the outdoor community. You’ll also receive:

  • Salaried compensation at $45,000-$50,000 annually
  • Paid Holidays and Paid Time Off
  • Partial Health & Dental Insurance
  • Unlimited enrollment in courses at American Avalanche Institute and Colorado Mountain School
  • Access to a local climbing gym
  • Deep industry pro deals on outdoor gear
  • A strong work/life balance
  • Opportunity to improve your skills and grow in your career

How You’ll Make An Impact:

  • As a member of our team, you will contribute to the success of our organization and its efforts to reach annual and quarterly goals
  • Share in the effort to make the Colorado Mountain School and American Avalanche Institute experience seamless for our students, instructors, partners, and leadership team
  • Act as the connective tissue of our sales and customer service operation by supporting, selling, and ensuring a high level of client care

Interested? Your Next Steps Are…

We value personal attributes and attitude more than a desired set of skills or educational requirements. If this sounds like you, then we’d love to see your application.

Submit a cover letter and resume, in a single PDF file, to luke@americanavalancheinstitute.com. Include “Sales Associate” in the subject line.

Colorado Mountain School and American Avalanche Institute value diversity and are committed to creating an inclusive and equitable work environment. We welcome and respect your unique experiences and perspectives. We provide equal employment opportunities to all applicants and employees, prohibiting discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local laws. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, termination, and training.

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