Customer Policies
Courses
- For all courses, payment is required in full at time of reservation.
- If it is more than 30 days before your start date, you are eligible to reschedule to another date or receive a full credit for a future course. Alternatively, you can receive a refund minus a 10% administrative fee. Cancellations made within 30 days of your start date are non-refundable. You may request to be rescheduled to another date or receive a credit for future use both subject to a 10% processing fee.
- Recreational Courses: Cancellations made within 7 days of your course start date and “no shows” are non-refundable and no reschedule option is available.
- Professional Courses: Cancellations made within 14 days of your course start date and “no shows” are non-refundable and no reschedule option is available.After 90 days from date of purchase, all purchases are ineligible for a refund to a credit card – only options for rescheduling or refunding to store credit are available (within policy).
- As with any outdoor activity, weather plays a large role in decision making for the day. If a course is cancelled by American Avalanche Institute, students have the option to: reschedule the day, be rewarded with a gift certificate for the value of their course, or be issued a full refund. We do our best to provide the best possible service to our guests and start times may be adjusted to give the team the best possible chance for success based on weather and conditions.
- To request a refund or exchange, simply visit your Orders and click “Request Refund”. All requests will be processed in accordance with the policy stated above. For exchanges, your original order will be refunded to store credit, which you can use to place your new order.
Gift Cards
- Gift Cards never expire and cannot be exchanged for cash, check or credit
Coupon Codes
- Discounts are for personal enrollment only. Names are cross referenced to ensure active membership. If enrolling friends or family members, please enroll in them in a separate transaction.
- No returns or exchanges on discounted purchases. All sales are final.
- Course exclusions: Professional Courses.
- Other exclusions: Hut-Based Courses, Merchandise.
- Discounts, promotions, and coupons cannot be combined.
- Coupon codes are applicable to new orders only. They cannot, under any circumstances, be applied to an order retroactively.
