AAI must have written notice of your cancellation in our office via email communication. Cancellations made more than 30 days before your registered course (marked by the date of the intro evening zoom session) are eligible for credit, reschedule, or a refund minus a 10% administrative fee. Cancellations made within 30 days of your reservation are non-refundable, but may be rescheduled with a fee of 30%.
Recreational Level Courses: Cancellations made within 7 days of your course start date and “no shows” are non-refundable and no reschedule option will be available.
Professional Level Courses: Cancellations made within 14 days of your course start date and “no shows” are non-refundable and no reschedule option will be available.
If a course is canceled by the American Avalanche Institute for any reason, the participant has the option to: reschedule to another course, be rewarded with a gift certificate for the value of their course, or be issued a full refund.
For COVID-19 specific questions please see our COVID-19 Update.
We are working hard on this winter’s courses, curriculum, and operating plan during these ongoing COVID-19 times. Our goal is to minimize, as much as possible, the exposure to COVID-19 for you, our employees, and the community at large. We will continue to operate in a conscientious manner this coming winter. While some of our Pro Courses will return to the classroom, we will also maintain our industry leading online learning modules across all courses in order to reduce exposure for our instructors and students. We will continue to have a COVID-19 focus within our medical screenings , and will enforce wearing face masks when social distancing is not possible.
These efforts will help to minimize the spread of COVID-19, but will in no way lessen your AAI avalanche course experience. We look forward to working with you this winter. Thank you for choosing AAI for avalanche education.
If you need to cancel due to COVID-19 related circumstances, please contact the AAI office immediately. We will consider your scenario on a case-by-case basis.